TERMS OF SERVICE

Chestnut Field Trading Limited
CFTDirect.com | SHOPHOODIE®
Last Updated: 2 September 2026

These Terms of Service (“Terms”) govern your access to and use of CFTDirect.com, SHOPHOODIE® and the products, content and services provided by Chestnut Field Trading Limited (“Chestnut Field Trading Limited”, “CFTDirect”, “we”, “us”, or “our”).

Please read these Terms carefully before using our website or purchasing our products.

Nothing in these Terms is intended to exclude, restrict or limit any rights that cannot lawfully be excluded under applicable consumer law.

1. ACCEPTANCE OF TERMS

By accessing our website, creating an account, placing an order, subscribing to communications or otherwise using our Services, you agree to these Terms and any policies incorporated into them by reference.

If you do not agree with these Terms, you should not use our Services.

Where you make a purchase, additional policies displayed on our website, including our Privacy Policy, Shipping Policy and Returns or Refund Policy, may also apply.

2. COMPANY INFORMATION

CFTDirect.com and SHOPHOODIE® are operated by:

Chestnut Field Trading Limited
Registered in England and Wales
Company Registration Number: 16233242

Registered Office:
16 The Napier Building
North Street
Rugby
Warwickshire
CV21 2FD
United Kingdom

Telephone: +44 (0)1788 316053
Email: support@cftdirect.com
Website: CFTDirect.com

Chestnut Field Trading Limited operates exclusively online and does not maintain physical retail locations.

Our business includes branded apparel and merchandise, SHOPHOODIE® streetwear, lifestyle products and selected digital and educational content.

3. OUR PRODUCTS AND SERVICES

Products and Services available through our website may include:

• SHOPHOODIE® premium and luxury streetwear
• Hoodies
• T-shirts
• Sweatpants
• Jackets and other apparel
• Limited-edition and limited-run collections
• Accessories and merchandise
• Lifestyle products
• Digital products
• Educational materials
• Other products or Services introduced from time to time

Product availability may vary.

We reserve the right to add, modify, discontinue or limit products and Services, subject to applicable consumer law and existing contractual obligations.

4. PHYSICAL PRODUCTS AND APPAREL

4.1 Product Information

We make reasonable efforts to ensure product descriptions, specifications, measurements, photographs and other information are accurate.

However, the appearance of colours and products may vary depending on factors including:

• Screen and display settings
• Lighting
• Photography
• Manufacturing tolerances
• Fabric characteristics
• Washing or finishing processes
• Production batches

Certain products may intentionally have individual characteristics as part of their manufacturing, washing, distressing or finishing process.

Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise fail to conform to applicable consumer law.

4.2 Sizing

Customers are responsible for reviewing available sizing information before purchasing.

Sizing may vary between different products, fits, manufacturers or styles.

Where measurements are provided, they should be used as a guide when selecting a size.

Your statutory rights remain unaffected.

5. LIMITED-EDITION AND LIMITED-RUN PRODUCTS

Certain SHOPHOODIE® products and collections may be manufactured or released in limited quantities.

Where a product is described as limited edition, limited run, exclusive or similar:

• Availability may be restricted
• Sizes may sell out
• Products may not be restocked
• Availability may change at any time before an order is accepted

Placing an item in your shopping cart does not necessarily reserve that product.

A product is not guaranteed until your order has been accepted.

6. ORDERS

When placing an order, you agree to provide accurate and complete information.

You are responsible for ensuring that:

• Your name is correct
• Your billing information is correct
• Your delivery address is correct
• Your contact information is accurate
• You are authorised to use the payment method provided

After an order is submitted, you may receive an automated acknowledgement.

An acknowledgement that we have received your order does not necessarily mean that the order has been accepted.

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• An obvious pricing or product-description error has occurred
• Payment cannot be authorised
• Fraud or unauthorised activity is reasonably suspected
• The order appears to involve resale, abuse or misuse
• We cannot deliver to the supplied address
• We are legally prohibited from completing the transaction

Where we cancel an order after payment has been taken, we will arrange an appropriate refund for the cancelled amount.

7. PRICES

Prices are displayed on the relevant product pages and may change from time to time.

A price change will not normally affect an order that has already been accepted.

Shipping charges, taxes, duties or other applicable charges will be displayed or communicated where required.

Promotional pricing and discounts may be subject to separate conditions.

We reserve the right to correct genuine and obvious pricing errors, subject to applicable law.

8. PAYMENTS

Payments are processed using third-party payment providers made available through our website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not normally store complete payment-card details ourselves.

Payment providers may conduct security, authentication and fraud-prevention checks.

An order may be delayed or cancelled if payment cannot be authorised.

9. SHIPPING AND DELIVERY

Available shipping methods and estimated delivery information are displayed on our website or during checkout.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• Transportation disruption
• Incorrect customer information
• International customs or border procedures

We will comply with applicable consumer law regarding delivery.

Customers are responsible for providing a complete and accurate delivery address.

10. INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes or other charges imposed by their country unless we expressly state that those charges are included.

Customs requirements vary between jurisdictions.

International delivery may also be subject to customs inspections and delays outside our reasonable control.

11. RETURNS, REFUNDS AND CANCELLATION RIGHTS

Returns, refunds and cancellations are governed by our Returns or Refund Policy and applicable consumer law.

Nothing in these Terms removes or restricts statutory rights available to consumers.

For eligible UK consumer purchases made online, you may have statutory cancellation rights under applicable consumer law, subject to relevant exceptions.

Separate rules may apply to personalised, customised, perishable, sealed or digital products.

If physical goods are faulty, damaged, not as described or otherwise do not meet applicable statutory requirements, you may have additional legal remedies.

12. DIGITAL PRODUCTS

Some products available through CFTDirect may consist of downloadable or otherwise digitally supplied content.

Where applicable, customers may be required to consent to digital content being supplied during a statutory cancellation period and acknowledge the consequences this may have for cancellation rights.

Nothing in these Terms excludes rights that cannot legally be excluded.

Digital content must not be copied, reproduced, resold, redistributed, shared or commercially exploited except where we have expressly authorised such use.

13. EDUCATIONAL CONTENT

Some digital products or Services may contain educational materials concerning business, global markets, trading or related subjects.

Unless expressly stated otherwise, such materials are provided for general informational and educational purposes only.

Chestnut Field Trading Limited does not represent educational material as personalised investment or financial advice.

We do not guarantee financial performance, trading results, investment returns, income or profits.

Financial markets involve risk and users should make their own decisions and, where appropriate, obtain advice from a suitably authorised independent professional.

Past performance does not guarantee future results.

Nothing contained in educational materials should be interpreted as a guarantee of financial results.

14. ACCOUNTS

Where account functionality is available, you are responsible for maintaining the confidentiality and security of your login information.

You should notify us if you reasonably believe your account has been accessed without authorisation.

You must not:

• Impersonate another person
• Create an account using false information
• Use another person's account without permission
• Attempt to circumvent account-security measures

We may suspend or restrict accounts where reasonably necessary to protect customers, our business or our Services.

15. EMAIL AND SMS MARKETING

Customers may have the option to subscribe to marketing communications from Chestnut Field Trading Limited, CFTDirect and/or SHOPHOODIE®.

Marketing communications may include information about:

• New products
• SHOPHOODIE® releases
• Limited-edition drops
• Restocks
• Promotions
• Offers
• Shopping-cart or checkout reminders where permitted
• Brand updates
• Other marketing communications

Consent to receive marketing messages is not a condition of purchasing goods from us, where applicable.

16. SMS/TEXT MESSAGE TERMS

If you opt in to receive SMS or text-message marketing from us, the following additional terms apply.

16.1 Message Frequency

Message frequency may vary.

The number of messages you receive may depend on factors such as promotions, product releases, SHOPHOODIE® drops, your interactions with our store and the marketing programmes to which you have subscribed.

We do not guarantee a specific number of messages per week or month.

16.2 Message and Data Rates

Message and data rates may apply.

Your mobile network operator may charge you for sending or receiving SMS/text messages or for associated mobile data according to your mobile plan.

Chestnut Field Trading Limited is not responsible for charges imposed by your mobile network provider.

16.3 Opting Out

You may withdraw your consent to SMS marketing at any time.

Where supported, you can reply STOP to an SMS marketing message to unsubscribe.

You may also contact us at:

support@cftdirect.com

After requesting to unsubscribe, you may receive a message confirming that your subscription has ended.

Unsubscribing from marketing does not prevent us from sending essential transactional communications where permitted, such as communications necessary to complete or service an order.

16.4 Help and Support

For assistance with SMS communications, where supported you may reply HELP to a message.

You may also contact:

Email: support@cftdirect.com
Telephone: +44 (0)1788 316053

16.5 Mobile Number Changes

If you change, deactivate or transfer your mobile telephone number, you should update your information or unsubscribe the previous number where reasonably possible.

16.6 SMS Availability

SMS delivery is subject to mobile network availability and third-party service providers.

Messages may occasionally be delayed or not delivered because of circumstances outside our reasonable control.

16.7 Consent and Privacy

Telephone numbers and information associated with SMS subscriptions are processed in accordance with our Privacy Policy and applicable privacy and electronic-marketing laws.

We do not sell subscriber telephone numbers.

17. EMAIL MARKETING

If you subscribe to email marketing, we may send you information concerning products, releases, promotions and other brand communications where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe option contained in applicable marketing communications.

Unsubscribing from marketing emails does not prevent us from sending essential transactional communications concerning orders, payments, security or customer-service requests.

18. WEBSITE USE

You may use our website only for lawful purposes.

You must not:

• Use the website fraudulently
• Attempt unauthorised access to our systems
• Introduce malware or malicious code
• Interfere with website operation
• Scrape or harvest information unlawfully
• Attempt to bypass website security
• Use automated systems in a manner that damages or disrupts our Services
• Misrepresent your identity
• Infringe our intellectual-property rights
• Copy or commercially exploit protected website content without authorisation

We may restrict access where reasonably necessary in response to suspected misuse, security threats or unlawful activity.

19. INTELLECTUAL PROPERTY

Unless otherwise stated, content made available through CFTDirect.com is owned by, licensed to or otherwise lawfully used by Chestnut Field Trading Limited.

Protected content may include:

• Brand names
• Trademarks
• Logos
• Graphics
• Artwork
• Product designs
• Photographs
• Videos
• Website copy
• Product descriptions
• Digital content
• Educational materials
• Website design elements
• Marketing materials

You may not reproduce, distribute, modify, publish, sell, license or commercially exploit protected content without appropriate permission.

20. SHOPHOODIE® REGISTERED TRADEMARK

SHOPHOODIE® is a registered trademark owned by Chestnut Field Trading Limited, Rugby, England, United Kingdom.

UK Trademark Number: UK00004310136
Registration Date: 13 March 2026
Effective Date: 14 December 2025

SHOPHOODIE® is protected in the classes and for the goods and/or services covered by its registration.

The SHOPHOODIE® name and associated protected brand assets must not be used in a manner that infringes our trademark or other intellectual-property rights.

Unauthorised commercial use, reproduction, counterfeiting or confusingly similar use may constitute infringement.

Chestnut Field Trading Limited reserves its legal rights concerning the protection and enforcement of its intellectual property.

21. USER CONTENT

If you submit reviews, photographs, comments, feedback or other content through functionality provided by our Services, you confirm that you have the necessary rights to submit that material.

You must not submit content that is unlawful, fraudulent, defamatory, threatening, infringing or otherwise prohibited by applicable law.

Where you give us permission to publish or use customer-generated content, the scope of that permission will be governed by the applicable submission terms or agreement.

22. THIRD-PARTY SERVICES

Our Services may use or link to services operated by third parties, including:

• Payment processors
• Shopify
• Delivery and logistics providers
• Marketing providers
• Social-media platforms
• Analytics providers
• Other technology providers

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services to the extent permitted by law.

23. WEBSITE AVAILABILITY

We aim to maintain reliable access to our website but do not guarantee uninterrupted availability.

We may temporarily suspend or restrict parts of the website for:

• Maintenance
• Security
• Technical upgrades
• System failures
• Circumstances outside our reasonable control

Nothing in this section affects statutory rights relating to products or Services you have purchased.

24. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability that cannot legally be excluded or to remove statutory consumer rights.

Subject to applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of our Services contrary to these Terms.

We do not guarantee profits, financial results or commercial outcomes from educational content.

25. PRIVACY

Our collection and processing of personal information is governed by our Privacy Policy.

The Privacy Policy explains matters including:

• Personal information we collect
• Telephone numbers and subscriber information
• Website viewing and browsing information
• How information is used
• How information is stored
• Service providers with whom information may be shared
• Cookies and similar technologies
• Marketing
• Data retention
• International transfers
• Your privacy rights

You should review the Privacy Policy alongside these Terms.

26. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict or override mandatory rights available to consumers under applicable law.

If any provision of these Terms conflicts with a mandatory consumer right that cannot legally be excluded, the applicable statutory right will prevail.

27. GOVERNING LAW

These Terms are governed by the laws of England and Wales, subject to any mandatory rights that consumers may have under the laws applicable to them.

If you are a consumer residing elsewhere, you may also benefit from mandatory protections provided by the law of your country of residence.

28. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

29. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce that provision later.

30. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, products, Services, technology or legal requirements.

The latest version will be published on our website with an updated “Last Updated” date.

Changes will not retrospectively remove statutory or contractual rights that have already arisen.

31. CONTACT US

Questions concerning these Terms can be directed to:

Chestnut Field Trading Limited
CFTDirect.com | SHOPHOODIE®

Registered in England and Wales
Company Number: 16233242

Registered Office:
16 The Napier Building
North Street
Rugby
Warwickshire
CV21 2FD
United Kingdom

Email: support@cftdirect.com
Telephone: +44 (0)1788 316053
Website: CFTDirect.com

By using our Services, you acknowledge that you have had the opportunity to read these Terms.

SHOPHOODIE® is a registered trademark owned by Chestnut Field Trading Limited, Rugby, England, United Kingdom.

© Chestnut Field Trading Limited. All rights reserved.