Shipping policy


Chestnut Field Trading Limited
Website: https://www.cftdirect.com
Last Updated: October 2025

1. Overview

This Shipping Policy explains how orders placed on CFTDirect.com are processed, fulfilled, and delivered.

CFTDirect.com SHOPHOODIE® is operated by Chestnut Field Trading Limited, an online-only retailer. Physical merchandise and accessories may be produced and fulfilled by approved third-party manufacturing and logistics partners on our behalf.

2. Company Information

Chestnut Field Trading Limited

SHOPHOODIE®

Company Registration Number: 16233242
Registered in England and Wales

Registered Office:
16 The Napier Building
North Street
Rugby
Warwickshire
United Kingdom

Email: support@cftdirect.com
Website: https://www.cftdirect.com

3. Order Processing Time

  • Physical merchandise orders are typically processed within 1–5 business days (excluding weekends and public holidays).

  • Once processing is complete, you will receive a dispatch confirmation email with tracking information where available.

Digital Products

Digital products (including e-books, guides, PDFs, and online courses) are delivered instantly via secure download link or email. No physical shipping applies.

4. Shipping Methods & Estimated Delivery Times

We work with reputable international courier and logistics providers to deliver orders worldwide.

Destination Estimated Delivery Time Typical Carriers
United Kingdom 7–15 business days Royal Mail / Evri
Europe 7–15 business days DHL / DPD
United States & North America 7–15 business days USPS / FedEx
Asia & Oceania 10–15 business days DHL Express
Africa & Middle East 10–15 business days DHL / Aramex

Delivery timeframes are estimates only and may vary due to customs processing, courier delays, peak periods, or external factors beyond our control.

5. Shipping Fees

  • Free standard shipping on all Orders.

6. Order Tracking

Where available, a tracking number will be provided by email once your order has been dispatched.
You may track your order via the courier’s website or through your CFTDirect account, if applicable.

7. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please:

  1. Review your tracking information

  2. Confirm that the delivery address provided is correct

  3. Contact us at support@cftdirect.com for assistance

We are not responsible for delays caused by customs clearance, courier network disruptions, or incorrect address details provided at checkout.

8. Damaged or Missing Items

Please inspect your order upon delivery.
If an item arrives damaged or missing, you must notify us within 48 hours of delivery.

To assist with resolution, please provide:

  • Your order number

  • Clear photographs of the product and packaging

Where appropriate, we will arrange a replacement or refund in accordance with our Returns & Refunds Policy.

9. Digital Products

  • Digital products are delivered electronically and do not require shipping.

  • If you do not receive your download link, please contact support@cftdirect.com for re-issue.

10. Customs, Duties & Taxes

International shipments may be subject to customs duties or taxes imposed by the destination country.
These charges are not included in product and must be paid by the customer.

11. Address Changes

Requests to update a shipping address must be made within 24 hours of placing an order.
Once an order has been dispatched, address changes may no longer be possible.

12. Lost Packages

If a courier confirms that a package is lost in transit, we will investigate and, where appropriate, arrange a replacement or refund.

Chestnut Field Trading Limited is not responsible for theft or loss once delivery has been confirmed by the courier.

13. Contact Us

For questions regarding shipping or delivery, please contact:

Chestnut Field Trading Limited
Email: support@cftdirect.com
Website: https://www.cftdirect.com