Datenschutzerklärung


Last updated: 29 December 2025

CFTDirect.com SHOPHOODIE® (“CFTDirect”, “we”, “us”, or “our”) is an online store operated by Chestnut Field Trading Limited, a company registered in England and Wales. We provide this website and related services (the “Services”) to offer customers a secure, online-only shopping experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, create an account, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

CFTDirect.com is operated by:

Chestnut Field Trading Limited
Registered in England and Wales
Company Number: 16233242
Registered Address: 16 The Napier Building,North Street, Rugby,England CV21 2FD

CFTDirect operates exclusively online and does not maintain physical retail locations.

2. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you.

We may collect the following categories of personal information depending on how you use our Services:

  • Contact information: name, billing address, shipping address, email address, phone number

  • Payment information: payment method details and transaction confirmations (processed securely via third-party payment providers; we do not store full card numbers)

  • Account information: username, password, preferences, and settings

  • Order and transaction data: products viewed, added to cart, purchased, returned, or cancelled

  • Customer communications: messages sent to us via email or contact forms

  • Device and technical data: IP address, browser type, device identifiers

  • Usage data: interactions with our website, pages visited, and browsing activity

We do not knowingly collect data from children.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us, or subscribe to communications

  • Automatically through cookies and similar technologies when you browse our website

  • From service providers who help us operate our business (e.g. Shopify, payment processors, fulfilment partners)

  • From marketing or analytics partners, where permitted by law

4. How We Use Your Personal Information

We use personal information to:

  • Provide and operate the Services, including processing orders, payments, shipping, returns, and customer support

  • Manage accounts and transactions

  • Improve and personalise your shopping experience

  • Communicate with you regarding orders, updates, and customer service inquiries

  • Send marketing communications, where you have consented or where permitted by law

  • Detect and prevent fraud, abuse, or security issues

  • Comply with legal and regulatory obligations

5. How We Share Personal Information

We may share your personal information only where necessary, including with:

  • Shopify, which hosts our online store

  • Payment processors to securely process transactions

  • Fulfilment and shipping partners to deliver your orders

  • IT, analytics, and customer support providers

  • Legal or regulatory authorities, where required by law

  • Business partners in the event of a corporate transaction (e.g. merger or restructuring)

All third parties are required to handle personal information in accordance with applicable data protection laws.

We do not sell personal information.

6. Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information on our behalf to provide the Services. Your data may be stored or processed outside your country of residence in accordance with Shopify’s privacy practices.

For more information, please review Shopify’s Privacy Policy:
https://privacy.shopify.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyse traffic, and improve functionality. You can manage cookie preferences through your browser settings.

8. Your Rights (UK & EEA)

If you are located in the United Kingdom or European Economic Area, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request data portability

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing requests.

9. Data Security and Retention

We implement reasonable technical and organisational measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

10. International Data Transfers

Your personal information may be transferred outside the UK or EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

11. Children’s Information

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

📧 support@cftdirect.com

Chestnut Field Trading Limited
Registered in England and Wales
Company Number: 16233242
Registered Address: 16 The Napier Building,North Street, Rugby,England CV21 2FD